FAQS

Where does Granulart ship to?

We ship worldwide.

 

What is the delivery price?

Shipping is free, to all, to all countries with no exceptions.

 

Do you ship to PO Boxes?

Yes!

 

Are the shirts for men and women?

Yes, all our t-shirts have a Unisex cut.

 

When will my order ship?

Items are "made to order" so it takes 1-5 business days to ship an order. As soon as an order ships you will receive email confirmation. Then it will depend on the time of the postal company.

 

What if an item I ordered arrived damaged?

Contact us right away. We'll find a solution.

 

My item is lost in the mail, what do I do?

We are not responsible for items that are lost during shipping. You are also responsible for your order if you enter the wrong shipping address. We can check the path of your order up to three weeks after it has been shipped, then we can no longer be held responsible for its loss.

 

What is your online return policy?

Since our orders are made in a personalized way at the time of purchase, ITEMS CANNOT BE RETURNED OR REFUNDED. Ff you have any questions about sizing, fit, or fabric, please reach out before placing your order.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. The supply of goods that are made to order or are clearly personalized.
2. Sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.

Therefore we reserves rights to refuse returns at its sole discretion.